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Last Updated: June 2026
Plannex Cargo Limited ("Plannex Cargo", "Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our customers, website visitors, suppliers, business partners, and all individuals who interact with us.
This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect your personal information when you visit our website at https://plannexcargo.com, communicate with us, request quotations, engage our services, or otherwise interact with us.
As a company operating within the Republic of Kenya and serving clients across local and international markets, we are committed to processing personal information in accordance with the provisions of the Kenya Data Protection Act, 2019, its regulations, and other applicable laws governing privacy and data protection.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
This Privacy Policy applies to:
• Visitors to our website.
• Customers and prospective customers.
• Individuals submitting inquiries or quotation requests.
• Users of our live chat services.
• Suppliers and business partners.
• Individuals communicating with us via email, telephone, social media, or any other communication channel.
This Policy does not apply to third-party websites that may be linked from our website.
The information we collect depends on how you interact with our website and services.
You may voluntarily provide us with personal information including your name, company name, email address, telephone number, physical address, shipment details, cargo information, billing details, and any additional information contained in communications with us.
When you visit our website, certain information may automatically be collected, including:
• Internet Protocol (IP) address.
• Browser type and version.
• Device information.
• Operating system.
• Screen resolution.
• Date and time of access.
• Referring websites.
• Pages viewed.
• Navigation paths.
• Session information.
• Interaction with website content.
When requesting logistics services, we may collect additional information necessary to provide such services, including:
• Cargo descriptions.
• Shipment destinations.
• Delivery addresses.
• Import and export documentation.
• Company registration information.
• Tax information.
• Communication records.
Our website uses a third-party live chat and customer support platform.
When you access our website we may automatically collect information including:
• Your IP address.
• Browser information.
• Device information.
• Approximate geographic location derived from your IP address.
• Operating system.
• Screen resolution.
• Pages viewed.
• Time spent on pages.
• Referring websites.
• Session duration.
• Navigation behavior.
• Visitor activity.
• Cookies and session identifiers.
If you communicate with us through live chat, additional information may be collected, including:
• Name.
• Email address.
• Telephone number.
• Chat messages.
• Uploaded documents.
• Customer support communications.
Chat transcripts may be retained and reviewed for customer support, staff training, service quality monitoring, record keeping, security purposes, and the improvement of our services.
Some information collected through Tawk.to may be processed and stored on servers located outside Kenya.
Our website uses cookies, pixels, local storage, and similar technologies to:
• Enable website functionality.
• Improve user experience.
• Analyze website performance.
• Remember user preferences.
• Provide live chat services.
• Monitor website traffic.
• Detect abuse and security threats.
You may disable cookies through your browser settings, although certain features of the website may become unavailable.
We may use personal information for various legitimate business purposes, including:
• Providing logistics services.
• Responding to inquiries.
• Preparing quotations.
• Facilitating shipment management.
• Processing customs documentation.
• Improving our services.
• Communicating with customers.
• Managing customer relationships.
• Performing analytics and reporting.
• Preventing fraud.
• Protecting our legal rights.
• Complying with legal obligations.
We process personal information based on one or more of the following legal grounds:
• Consent.
• Performance of a contract.
• Compliance with legal obligations.
• Protection of legitimate business interests.
• Protection of vital interests.
We may disclose personal information to:
• Shipping lines.
• Airlines.
• Customs authorities.
• Government agencies.
• Warehousing providers.
• Transportation providers.
• Technology service providers.
• Professional advisers.
• Insurance providers.
• Financial institutions.
• Law enforcement agencies.
We do not sell personal information to third parties.
As an international logistics company, we may transfer information across borders to facilitate logistics services and utilize international technology providers.
Where personal information is transferred outside Kenya, we take reasonable steps to ensure appropriate safeguards are implemented.
We implement reasonable physical, technical, and organizational safeguards to protect information from:
• Unauthorized access.
• Accidental loss.
• Misuse.
• Disclosure.
• Alteration.
• Destruction.
Despite these efforts, no electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to:
• Provide our services.
• Maintain business records.
• Comply with legal obligations.
• Resolve disputes.
• Enforce agreements.
Retention periods may vary depending on the type of information and applicable legal requirements.
Subject to applicable laws, you may have the right to:
• Access your personal information.
• Request corrections.
• Request deletion.
• Object to processing.
• Restrict processing.
• Withdraw consent.
• Request portability of information.
• Lodge complaints with the Office of the Data Protection Commissioner of Kenya.
Our website and services are not directed toward individuals under eighteen (18) years of age, and we do not knowingly collect personal information from children.
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those websites.
We reserve the right to amend this Privacy Policy at any time. Any changes shall become effective immediately upon publication on our website.
Plannex Cargo Limited
Nairobi, Kenya
Email: info@plannexcargo.com
Telephone: +254 113 530 479
Website: https://plannexcargo.com
If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us using the details above.
